Sunnydaze Decor Warranty
Our Sunnydaze Decor brand features a one year manufacturer's limited warranty.
Thank you for choosing a Sunnydaze product. We aim to please with our assortment of products such as water fountains, fire pits and accessories, hammocks and more. We aim to please withe the quality materials used in each and every product we sell and we will stand behind these products within the warranty period. We will send parts or replace, at our discretion, within the warranty period. You must provide proof of purchase, with the purchase date and photos of defective merchandise will also be required to help us determine the actual cause of the defect and for our quality control in the future. Please read below for a detailed description of warranty coverage.
Water Fountain Damage:
Some of the fountain materials such as fiberglass and resin are not meant to withstand extreme temperatures. Improper storage of the fountain that allows water to freeze within a product may cause damage and is considered negligence and will, therefore not be covered under this warranty. The use of “hard water” and/or harsh cleaners can affect the paint or other finishes. Failure to keep the unit clean, and use of such additives/cleaners, will also void the warranty. Please note: for fountains, it is normal for some splashing to occur and protecting the immediate surfaces is not the responsibility of Serenity Health & Home Decor and will therefore not be covered under warranty.
The use of water will cause natural erosion to the color. This area can be touched up using standard paint. The paint is designed protect the entire finish against breakdown of color. As with any product, all finishes with time will gradually fade and discolor. The warranty will only cover against severe or complete fading within the first year from date of purchase with the above exclusion.
Fire Pit Warranty Information:
There really are no working parts to a fire pit thus, not a lot of things can go wrong. The limited warranty covers defects in the product of parts of the product itself not lack of care or misuse. Rust is not covered under your manufacturer’s warranty. Lack of routine maintenance is the most common cause of rust. To avoid rust be sure to dry all grates after washing and cover your fire pit when not in use to avoid water damage.
Hammocks, Hammock Stands and Accessories Warranty Information:
Our hammock warranty covers defects of the product. It does not cover misuse, abuse or damage from setup and assembly. It is always recommended you bring your hammock inside when it is not in use. This will reduce its exposure to the elements and significantly prolong its lifespan. Also, hammock stands that are not brought indoors in the winter months and rain can rust, this is normal wear from not storing the hammock and is not covered under warranty as it is always recommended they be brought indoors in these conditions. Should this occur you can cover the areas with spray paint.
Filing a Warranty Claim:
When contacting us, please have order number or proof of purchase, provide photographs and any other information needed to validate your claim. This may be necessary to distinguish between a partial or complete replacement of a defective product. The warranty does not cover any items with multiple parts; the warranty will ONLY cover the individual component of the unit/item that may be defective. Replacement parts can be made available to a consumer through the original selling party, or an approved parts retailer. If this is not an option, contact our customer service department.
What is Not Covered:
The limited warranty will NOT cover cases of damages due to:
1. Damages caused in Transit (See Shipping Tab)
2. Inadequate care and/or neglect
3. Environmental and/or natural elements
4. Immersion in water, unless specified
5. Improper Installation/Storage and/or Maintenance
This warranty is void if the product has been damaged by accident, misuse, negligence, improper installation and/or modifications have occurred. This includes any and/or all defects arising out of freezing water damage, hard water damage, failure to keep the unit clean and free of harmful additives such as bleach, chlorine, etc…. which affects the paint and/or parts. This warranty also does not cover any additional charges or installation, removal, disposal and/or shipping costs or consequential damage associated with any warranty claim.
Contact us firstname.lastname@example.org with your photos and issue. Warranty claims generally take 3 to 5 business days to process.
Sunnydaze Décor is a manufacturer of quality home and garden products. We travel the globe to find the best, most innovative and beautiful products. Our goal is to provide you with products that truly calm, relax and bring peacefulness and beauty into your home both indoors and out. Our vast selection of indoor and outdoor fountains, as well as our fire pits, fire pit accessories, hammocks, hammock chairs and hammock stands will help make your home the epitome of calmness. Our talented designers create end products using a high-quality manufacturing process and materials that leave you, the valued customer, with a beautiful addition to your home.