Water Fountain Troubleshooting Guide
Commonly Asked Water-Fountain Questions - Indoor, Outdoor and Wall Fountains
Below you will find some commonly asked questions by our customers regarding water fountains, indoors and out. If you don’t see a question below that relates to yours you may also find our Tips and Advice Center helpful or you can contact us and we would be happy to help!
If the water level of your fountain is too low and the pump is exposed the pump will take in air and cause a spitting effect, thus causing splashing. Most fountain pumps have an adjustable flow control. Check this as you may have yours set too high for your particular fountain, thus causing the water flow to come out too quickly and cause splashing. If you have rocks in the basin of your fountain the water could be bouncing off the rocks. Try to rearrange the rocks for a better flow into the base of your fountain. One other tip, if you are using a outdoor style waterfall indoors, you may want to cut a screen to place in the basin so that once the water falls into the basin it will not bounce back out and onto the floor.
Trouble Shooting Guide for Wall Fountains
- Some other things to check if the above two things don’t work is to make sure your wall fountain is level. Is the mounting bracket you installed level? This is critical for proper functionality of your wall fountain.
- You may also find that you have blockage in your distribution unit. Be sure there is not debris in the unit. A small paperclip or toothbrush can get that out.
- Some wall watefalls have a “lip” or tray at the top that the water flows over. You can start the waterfall over the tray by rubbing your finger along the top. This should start the water flow.