Manufacturer Warranty Information

Adagio Manufacturer Warranty Information

You are selecting a very high quality engineered and manufactured waterfall.  These wall fountains and floor standing fountains are truly beautiful.  Problems with these fountains is very rare, however, there is an excellent manufacturer's warranty for these water fountains.

This information is about the Manufacturer's Warranty for the fountains in this series. This is not SerenityHealth's warranty. When you receive your fountain, you will have all contact information for the manufacturer, so you can contact them for any issues with your fountain. Their customer service is excellent, and they will be glad to help you resolve your issue.

What Is Covered in This Warranty, and For How Long:

• 1-Year, Parts Only warranty on the Metal Hood & Tray, Splash Guard, and Water Distribution components. This pertains to any defects in craftsmanship, workmanship, and materials.
• 1-Year, Parts Only warranty on the Slate Stone. This pertains to any defects in craftsmanship, workmanship, and materials.
• 1-Year, Parts Only warranty on the Electric Components, Light Bar, and Wiring. This pertains to any defects in craftsmanship, workmanship, and materials.

Who is Covered:
This warranty extends only to the original purchaser. They will repair or replace the defective component(s) at their expense. However, they reserve the right to charge for any warranty part not returned to them as requested.

What This Warranty Does NOT Cover:

• Slate color of the fountain as every slate is different.
• Fountains that are operated in combination with other equipment not furnished or otherwise certified by the Manufacturer for use with their fountains.
• Damage to your fountain resulting from use of unauthorized equipment.
• Defects or damage resulting from: (a) use of the products in a manner that is not normal or customary; (b) improper operation or misuse; (c) accident or neglect such as dropping the products; (d) contact with sand, dirt, or the like; or (e) contact with extreme heat or spills of food or liquid other than water.
• Defects or damage resulting from acts of nature, including, but not limited to, fire, storm, earthquake, hurricane, or flood.
• Defects or damage resulting from acts of war or violence, including, but not limited to, atomic blast, bombings, vandalism, drive-by shootings, or robbery.
• Physical damage to the surface of any part of the fountain, including scratches, cracks, or other damage to externally exposed parts, that were NOT there at the time of delivery. * Damage resulting from failure to maintain an appropriate water level necessary for optimal performance of fountains.
• Damage or discoloration resulting from failure to clean or maintain the pump, slate stone, and/or any metal.
• Color changes on the metal due to the Natural Patina process.

Flat-rate charges may apply to the repair of fountains not covered by this warranty.

Slate Wall Fountains * ALL Wall Fountains * ALL Fountains