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It is always our intent to process and ship out orders as quickly as possible. Please see below for some commonly asked questions relating to shipping.

Where will you ship?

The information here is primarily for Ground Shipping to the 48 Contiguous United States and Canada.  We also can ship most items to AK and HI.  Under each product, it will state if this is an option, if you do not see it as an option, please call us for a quote.  We do have the ability to ship some items internationally so please call to inquire. 

When it says "Free Shipping in the Contiguous US" what does this mean?

This means the shipping is free in the Contiguous US 48 states. This does not include AK or HI. 

How long will it take to get to me once it has shipped?

If you are in the 48 Continental United States or Canada, your item will typically take 3-7 business days via UPS or FedEx as well as Common Carrier items.  Alaska and Hawaii can take a little longer, 4-10 business days is common. Please do not count weekends. UPS will not deliver on Saturday.

Do you offer expedited shipping?

On each product order page on our site, there is a Shipping Information area that explains the shipping information of that product. In many cases, especially with our many hand crafted water fountains, there is a specified production time before the item is shipped out. If you order Expedited Delivery, that production time still applies before the item ships out.  You will see the expedited shipping options under each product if expedited shipping is available.  You must select it here for your order to be processed with expedited shipping.  Also, don't count weekends in your overnight, 2 or 3 day expedited delivery.  For example, if you order an item that ships out same day if your order is in by 11AM on a Friday morning and select overnight delivery you will not receive the item until Monday.  UPS does not delivery on Saturdays.

Will I incur any additional fees shipping to Canada?

Yes, typically you will be charged a brokerage charge for shipping to Canada.  We are not responsible for any brokerage charges on any packages shipping to Canada. Those charges come from a combination of Canadian Customs and the shipping companies, like UPS and FedEx. We cannot control these costs as they are not charges that SerenityHealth charges.

We only charge the regular Shipping & Handling charge. On top of that, generally, the higher the value of the item, the higher the brokerage charge, and we have no way of knowing how much those brokerage charges are. So, if your package is shipping to Canada, you may want to consider this before you place your order.

With larger fountains that ship LTL (common carrier), a broker may be needed.  We will contact you to get your broker information at the time of your order.  If you don't have a broker and we have to assign one, there may be additional charges (Approximately $100 or less).  We will notify you of these charges before shipping your item if you don't provide us with broker information.  Again, this is only for some large items that ship via Common Carrier.

What shipping method will be used?

We use UPS and FedEx or USPS for delivery of most products.  The exception is the larger water fountains over 150 lbs or volume orders.  These may ship Common Carrier.

Where will my product ship from?

We are located in Wisconsin. Some of our products are shipped from our own warehouse here, and some are shipped from our associated warehouses in California, Oregon, Texas, North Carolina, Pennsylvania, New York, and Louisiana.

When will my order be processed?

Generally, your order will be processed the next business day from the day you placed it.  We will process any orders that come in on a business day before 11:00AM CST the same business day.  Any orders that come into us on Saturday, Sunday or a legal holiday will be processed the Next Business Day.  Also, with UPS, the FIRST business day is always the day AFTER we ship your order. For example, if we ship your order to UPS on a Monday to UPS the first business day is Tuesday.   Again, this is after the processing time on our website if one applies.

Will I receive a tracking number for my order?

Items that ship from our warehouse here in Wisconsin, you will receive an email UPS notification with a tracking number.  Items such as clocks, Homedics Envirascape fountains, candles, and all of our incense products ship from our warehouse here locally.

For our other fountains and other products (which ship out of our warehouses in California, North Carolina and some other parts of the country), we don't provide automatic UPS notifications. In those cases, if you want a tracking number, just wait until the next business day after you've placed your order, and request your tracking number by emailing us. Include your invoice # and name in your email.  We will not be able to provide a tracking number until the item has actually shipped so if there is a processing time for your item, a tracking number will not be available until the order it ready and shipped.