At Serenity Health & Home Décor we want you to be 100% satisfied with your purchase.
HOLIDAY GIFTS HAVE 30 DAYS AFTER THE HOLIDAY TO RETURN, NOT FROM PURCHASE DATE
We are confident you will be happy with your purchase. In the unlikely event that you are not satisfied with the product you ordered, you can have confidence that you can return or exchange your product within 30 days of receipt of your item. Some items may have a restocking fee and others, due to their uniqueness may not be eligible for return. See below for details based on type of product purchased. All returned items must be in new, unused condition and packaged in the original packaging. All product parts, instruction manuals, cards etc. must be returned to receive your full credit. If any of the above is not included you may incur an additional restocking charge. You will receive your refund once we receive the item back and it is inspected for damages.
If you purchased your item using a Gift Certificate or a portion of a Gift Certificate, that portion of your credit for your return will be given back to you in Gift Certificate Form. There will be no cash returned for purchased made using a Gift Certificate.
Water Fountain Returns:
Our standard water fountains have a 20% restocking fee. You will receive a refund for the purchase price of the water fountain less a 20% restocking fee less any shipping costs that were incurred. Any custom water fountains, including engraved fountains, or fountains that were designed to a custom size for you, can not be returned. We can also not take any returns on our water fountain accessories, such as liquid items, stones or fountain accents and cleaning kits. Please note on water fountains such as stone fountains or slate fountains where you choose your color, the color of the stone is not a cause for return as all monitors are different and all stone is different so the images are meant to give you a good sampling of what the stone will look like.
After 24 hours there may be a cancellation fee depending on where your product is in production and what work has been done. This typically applies to items that are made to order but could apply to specialty items as well.
Bean Bag Returns:
Our Bean Bags and Bean Bag Chairs also have a 20% restocking fee. You will receive a refund for the purchase price of the bean bag less a 20% restocking fee less any shipping costs that were incurred. Embroidered bean bags can not be returned as they are custom and not resalable.
All other Products:
All other items may incur a restocking fee depending on the item. Please call for specific details on the product you are purchasing. Depending on the item there may be not be a fee if returned in new, resalable condition in their proper packaging with all instructions, warranty cards, and parts. Your refund for these items will be the full purchase price of the product less any shipping costs incurred. Even if the item has free shipping we incurred shipping costs to get the item to you so we will deduct this cost from your refund.
How to Return an Item:
Contact us at 1-888-881-4668 to receive an RMA number. At that time, a return address will be given to you or emailed to you. Returns without authorization are subject to refusal or additional restocking fees.
You must very carefully package your product in the original packaging with all instructions and parts. We will not be responsible for any lost or damaged shipments back to the warehouse. We recommend you insure the package for your purchase price. If damaged a refund will not be issued as you will collect your money from the shipper.
Ship the item back via UPS or FedEx or another insured shipping carrier, be sure to insure your item for your purchase price as we will not be responsible for any damages or losses incurred in shipping. You are responsible to ship the item back at your expense.
Please put a note in your box with your RMA number on it. If you do not have an RMA number please be sure you include your name, address and order number and the reason for the return in the box.
If you refuse delivery of your item without notifying us, your refund will be subject to shipping costs incurred to ship the item to you as well as the cost to have the item come back to us.
In the unlikely event you receive your item with a defect you must notify us within 7 days of receiving the item and we will replace the item or defective part at no extra charge to you.
Shipping damage rarely occurs but if you do see damage of your product you must report it right away, within 24-48 hours of receiving your item.
Larger items shipped via Common Carrier should be opened in front of the driver and inspect all items. Note any damage on the delivery receipt and refuse shipment. If the driver has departed, you MUST report damage to Serenity Health at 1-888-881-4668 within 48 hours (Monday-Friday). After 48 hours, you will be responsible to file a claim with the carrier. If you can not open the package in front of the driver take pictures of the box or packaging before opening it. All damage must be documented or photos taken of packaging to get any type of shipping claim.
Items shipped via UPS, FedEx or USPS: Open as soon as possible upon receipt. Any damage should be reported to Serenity Health at 1-888-881-4668 within 24-48 hours.